Privacy Policy
Mandarin Eastville (“the Hotel”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, make a reservation, contact us, or use our services.
This Privacy Policy is prepared in accordance with the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) of Thailand.
1. Personal Data We Collect
We may collect the following types of personal data:
- Full name
- Contact information, including email address, telephone number, and address
- Reservation and booking information
- Check-in and check-out information
- Passport, identification card, or other identification information where required by law
- Payment and transaction information
- Special requests and preferences relating to your stay
- Information submitted through contact forms or other online services
- IP address, browser type, device information, and website usage data
- Cookies and similar technologies
We may also receive personal data from third parties, such as online travel agencies, booking platforms, travel agents, or other service providers involved in your reservation.
2. How We Use Your Personal Data
We may use your personal data for the following purposes:
- To process and manage hotel reservations
- To provide accommodation and related services
- To communicate with you regarding your reservation or stay
- To process payments and issue receipts or other related documents
- To respond to inquiries, requests, or complaints
- To improve our hotel, services, and website
- To send promotional offers, newsletters, or marketing communications where permitted by law or with your consent
- To analyze website usage and improve user experience
- To prevent fraud, unauthorized activities, and security threats
- To comply with applicable laws, regulations, and government requirements
3. Legal Basis for Processing Personal Data
We will process your personal data based on an appropriate legal basis under applicable law, including:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent
- Other lawful bases permitted under applicable data protection laws
Where we process sensitive personal data, we will comply with the requirements and conditions prescribed by applicable law.
4. Disclosure of Personal Data
We do not sell or rent your personal data to third parties.
Where necessary, we may disclose your personal data to:
- Hotel reservation and booking system providers
- Payment service providers
- IT and website service providers
- Travel agents or service providers involved in your stay
- Service providers acting on behalf of the Hotel
- Government authorities or regulatory bodies where required by law
- Other parties where disclosure is necessary for the purposes described in this Privacy Policy or as permitted by law
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable laws and regulations.
When the retention period expires, we will securely delete, destroy, or anonymize the personal data as appropriate.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
7. Your Rights
Subject to the conditions and limitations under applicable law, you may have the following rights:
- Right to access and obtain a copy of your personal data
- Right to request correction of inaccurate or incomplete personal data
- Right to request deletion or destruction of your personal data
- Right to request restriction of processing
- Right to object to certain types of processing
- Right to data portability where applicable
- Right to withdraw consent
- Right to lodge a complaint with the relevant regulatory authority
If you withdraw your consent, this will not affect the lawfulness of processing carried out before the withdrawal.
8. International Data Transfers
Where it is necessary to transfer or disclose your personal data outside Thailand, we will take appropriate measures and comply with the requirements prescribed under applicable data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.
Any changes will be posted on this page together with the updated effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact us:
Mandarin Eastville
Address:
66/66 Moo 6 ,Pattaya City,
Bang Lamung District, Chonburi 20150
Telephone:
Email:
Effective Date: 17/09/2026
